Shipping Policy
Section 1 - Shipment of Products
We offer free shipping across India for orders over INR 250. We ship all over India where a courier service is available. Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 7-10 days from receipt of order and payment.
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be minimal.
COD is not available.
Nurture Roots shall not be held responsible for damage of products after delivery.
Section 2 - Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Section 3 - Change of Delivery Address
For change of delivery address requests, kindly email us at care@thenurtureroots.com before the order has been dispatched. The delivery will NOT be redirected/redelivered to any other address once the order has been dispatched.
Nurture Roots will contact the customer the first time & confirm the date, time & address of delivery. If the delivery fails due to the following reasons, Nurture Roots will contact the customer second time to deliver the products & levy delivery charges for the second attempt. In case the customer refuses to pay the second-time delivery charges, we will refund the entire order money to the Customer.
We will consider the order delivery “failed” in the following cases:
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Delivery not done due to wrong address
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Recipient not available
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Premises locked
In case of floods/ Heavy Rains/ National Bandh, we reserve the right to reschedule the delivery for another date.
In case the product is not delivered due to any of the above reasons, we will inform you about the same.
All claims for shortages or damages must be reported to customer service on the day of delivery at care@thenurtureroots.com.
Section 4 - Customer Service
For any other queries, drop an email at care@thenurtureroots.com.