Return & Cancellation Policy
Section 1 - Returns & Refunds
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
We offer full replacement of products that might be damaged in transit. Return requests of damaged products must be raised within 7 days of delivery. Any return request post 7 days will not be entertained. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. All returned items must be accompanied by a copy of the original receipt, a return/exchange authorization number and in original and unused condition.
Please note that in any case, we cannot offer exchanges or refunds on any opened or used products.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive a refund via gpay / paytm / bank account within 5-7 working days.
Section 2 - Cancellations
Any cancellations can be processed within 6 hours of placing the orders by reaching out to us at care@thenurtureroots.com. If request for cancellation is accepted, you are entitled to get a refund of the entire amount via gpay / paytm / bank account within 5-7 working days.
Nurture Roots reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.
Section 3 - Questions & Contact Information
For any other queries, drop an email at care@thenurtureroots.com.